Moving Company Reviews

Avoid this Company, All Locations Budget Group

Penske Best Bet for a Long Distance Move! Penske Renting from Penske turned out to be a really great experience. We were po...

mdfabs U Haul I've had a love-hate relationship with U-Haul, and for the most part I've a...

I placed a reservation with Budget through the online system weeks in advance. I called the pickup location and confirmed the pickup time and information a few days before the scheduled rental. Less than an hour before I was supposed to pickup the vehicle, I was informed by the local agent that they did not have my truck, there was nothing they could do, and that I needed to call the 1-800 number.

Through the “regional lack-of-service center” I was offered a truck in a different city that was much larger than the one I had reserved. I voiced my hesitation to accept the larger truck because I did not think it would fit at the location. I was informed by the agent that it was the smallest truck in my area, it was last truck of its size in the area, and that I had 30 minutes to decide and call them back about the truck, after which they would make it available for others to rent.

If I decided to take the truck, it would require driving an extra 34 miles on the rental truck plus an extra 68 miles on the vehicle dropping me off / picking me up, for which I was offered a net compensation of $9.44 rental credit. When I expressed how ridiculous that was, I was informed that it was generous. I did not take the rental and am glad because someone with a UHaul truck of a similar size got stuck trying to enter my apartment complex.

At NO time was I offered an explanation as to why my original reservation was unavailable.

At NO time was I offered assistance in making an alternate reservation to meet my needs with another company. After all, it was moving day, the computers, phone books etc. were packed…

When I asked for the closest location that had a truck of the appropriate size, I was told that it was 45 miles away. When I asked if that truck could be brought to my local pickup location, I was told NO.

When I called customer service to complain about the fact that I had to make a walk-in rental with a competitor at nearly twice the daily rate, I was offered no compensation. I was offered no payment (like UHaul’s $50 cash) for their failure to keep the reservation.

I was not offered a credit towards a future rental, although I am confident I will never consider using them again.

I was offered an apology letter, but what is the point of wasting paper when the reality is they have no idea what they are doing, no plans to change anything to prevent this from happening in the future, and no regard for their customers.

After all of this, I was charged a $50 fee for cancelling my reservation and had to call and have that corrected.

Did You Hear The One About Two Men And A Truck? Two Men and a Truck Moving Company I have moved many times over the years. When I was in the military, I enjo...

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